can you help me with my business page on Facebook. I have been trying to manage my page and it seems as though I have been removed as admin from my...

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Customer

can you help me with my business page on Facebook. I have been trying to manage my page and it seems as though I have been removed as admin from my own business page. FB are no help, well if you could get a hold of them perhaps they would be. Not sure if you can assist, FB is doing my head in as its so hard to navigate. hope you can assist my page is https://www.facebook.com/jolimanlawyers.com.au I have set up another one thinking that if nothing else works we could transfer all data across and see if FB would close the original one, then we could rename the page. new page is https://www.facebook.com/jolimanlaw/

Last updated
Ramy De Jesus
Facebook Expert

Hello and welcome to ExpertHelp.com! My name is Ramy De Jesus and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Facebook nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Posted
Ramy De Jesus
Facebook Expert

 Hi Trevor! Thank you for choosing ExpertHelp.com. First may I know if besides you is there anyone you assigned as an admin on your facebook business page? And is this connected to your personal facebook account? When you're ready, please type your responses on this page and then click on the Blue Send Response button to post your response. I will be standing by for your response.

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Customer

I am ready to go

 

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Ramy De Jesus
Facebook Expert

Hi Trevor! Is you facebook business page linked to you personal facebook account?

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Customer

I am ready to go

 

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Ramy De Jesus
Facebook Expert

Hi Trevor. Want to know if you still have access to your buisness page account?

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Customer

The business is connected to my personal FB account. but I have been removed as owner

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Ramy De Jesus
Facebook Expert

When you access the business page account you can add a admin?

 

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Customer

No, I don't believe so

 

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Ramy De Jesus
Facebook Expert

Lets have a remote session so I can check.

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Customer

Ok

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Ramy De Jesus
Facebook Expert

What computer are you using?

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Customer

how do we do that

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Customer

Laptop

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Ramy De Jesus
Facebook Expert

Is it a windows or a mac computer?

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Customer

windows

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Ramy De Jesus
Facebook Expert

Okay. Please download AnyDesk on your computer. Click on the link below.

AnyDesk Download

Once downloaded leave it open and provide me the address shown on AnyDesk. I will be standing by.

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Customer

552829234

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Ramy De Jesus
Facebook Expert

Will contact customer later and will search further more to resolve his issue.

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Customer

My question and issue has not been resolved

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Ramy De Jesus
Facebook Expert

Hi Trevor. I will keep you posted. Need to research further with regards your issue.

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Jenny Muralidharan
Customer Support

"I am happy to wait if an outcome can be achieved" - Trevor Jolly, via support ticket#97535. 

Ramy, please reply to Trevor asap to offer continued assistance. 

 

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Ramy De Jesus
Facebook Expert

Hi Trevor! Can we do a remote session on Monday 10am EST? Or what will be the best time on monday?

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Customer

I can do 11 or 12

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Customer

Its now 2pm EST and I have not had a response

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Customer

Its now 6pm and no response has been received!!

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Ramy De Jesus
Facebook Expert

Hi Trevor Sorry for the late response. I am using EST USA. I am available now. And also want to know if you can recall if you added any admin on the page?

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Ramy De Jesus
Facebook Expert

If There Are Other Admins

Message one of them and explain that you’ve been removed accidentally. They can just add you back by going to the Page Settings and entering your email address under the Roles section.

So, what if you were removed on purpose? Well, things get a little more complicated.

Facebook’s policy on this situation is that if another admin removes you from a page, they will not get involved. You can contact Facebook support but the general consensus is that it won’t get you very far. In most cases, Facebook suggests that you create a new business page and start over.

If There Are Other Admins

Another scenario is that you have other admins on your page and this has been done as a mistake. Message one of them and explain that you’ve been removed accidentally. They can just add you back by going to the Page Settings and entering your email address under the Roles section.

So, what if you were removed on purpose? Well, things get a little more complicated.

Facebook’s policy on this situation is that if another admin removes you from a page, they will not get involved. You can contact Facebook support but the general consensus is that it won’t get you very far. In most cases, Facebook suggests that you create a new business page and start over.

There is a big possibility that there is an admin on your page. You can't lose admin rights just like that.

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