My fb business ad account is disabled. How can I reactivate it?

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Customer

My fb business ad account is disabled. How can I reactivate it?

Last updated
Ramy De Jesus
Facebook Expert

Hello and welcome to ExpertHelp.com! My name is Ramy De Jesus and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Facebook nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Ramy De Jesus
Facebook Expert

 Hi Chris! Thank you for choosing ExpertHelp. May I know when was the last time you posted an ads on your account? Can you provide me the exact error message you received. When you're ready, please type your responses on this page and then click on the Blue Send Response button to post your response. I will be standing by for your response.

Posted
Customer

Hi Ramy- I have an account in FB ads manager that has been disabled. I need to reactivate it. I've been through all the pages and troubleshooting/support, and I can't seem to get it reactivated.

Posted
Ramy De Jesus
Facebook Expert

Thank you for your response. When was the last time you access the ads manager?

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Customer

The account has been suspended since 2018. I go to the ads manager page and it just says that my account has been disabled due to suspicious activity. No error code.

Posted
Ramy De Jesus
Facebook Expert

Typically, you'll see a red bar informing you the account has been disabled. Do you a button that say Contact Us?

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Customer

I have paid for the ability for you to log into my computer so you can see the actual issue.

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Customer

No. I see the red banner but no way to contact anyone.

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Ramy De Jesus
Facebook Expert

Are you using Mac or window?

 

Posted
Customer

Mac

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Ramy De Jesus
Facebook Expert

Please download AnyDesk on your computer. Click on the link below

AnyDesk Dowonload

Then once its downloaded open the app and then provide me the IP. I will be standing by for your response.

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Customer

511 769 261

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Ramy De Jesus
Facebook Expert

Connecting now. Please accept it on your end.

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Customer

Done

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Ramy De Jesus
Facebook Expert

Its not going thru. Let's try TeamViewer. Please click on the link below.

Team Viewer Download

Then provide me the Remote control number once the app is open.

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Customer

Were you able to log in?

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Ramy De Jesus
Facebook Expert

I can't log in. Lets try to use TeamViewer. Please download it.

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Customer

I already have team viewer on my mac

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Ramy De Jesus
Facebook Expert

Can you provide me the Remote number

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Customer

Id# is: 828 270 250

pw: zhkfrq5j

Posted

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