Please help me access my old yahoo account. I forgot my password and I dont have access on my monile that is registered on my old yahoo account

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Customer

Please help me access my old yahoo account. I forgot my password and I dont have access on my monile that is registered on my old yahoo account

Last updated
Ramy De Jesus
Technician

Hello and welcome to ExpertHelp.com! My name is Ramy De Jesus and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Posted
Ramy De Jesus
Technician

 Hi Danielle! Thank you for choosing ExpertHelp.com. May I know when was the last time you access this yahoo account? And can you provide me the exact email address. I will be standing by for your response.

Posted
Customer

It was on February 2018, it was my old yahoo account and I just change my back up mobile that was registered on my old account. Now I can't access it because I already have a new mobile and they need a verification code for it, please help me.

Posted
Customer

The email adress that I will need to regain access is j**e@yahoo.com 

Posted
Ramy De Jesus
Technician

Thank you for your response. Please follow the steps provided below to regain access to your account again.

  1. First you need to go to the yahoo website https://login.yahoo.com/.
  2. Then once your there enter your email address then click on the Next button.
  3. Then you will need to check the box that says I'm not a robot then click on the Continue.
  4. Then when you ask for the password click on Forgot password.
  5. Once you click that there will be two options to submit a code to the old number & I don't have access. Please choos I don't have access.
  6. Once you click that you will have two choices again to call premium customer care or visit our free help site.
  7. I suggest you to click on Call premium customer care for you to recover the account more faster.
  8.  Once you clik on that you will see a number +1 ***-***-**** call that number and you will be provided a one time code then provide it to them once a Customer service is on the phone.

Then just follow the instructions the customer service personel to regain your account again. Hope this helps. I will leave this open and will wait for your response.

Posted
Ramy De Jesus
Technician

 I would like to follow up if your issue is already resolved or you still need further assistance. I will leave this page open and will wait for your response. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Posted
Ramy De Jesus
Technician

I would like to follow up if your issue is already resolved or you still need further assistance. I will leave this page open and will wait for your response. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Posted

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