I was hacked and shortly after permanently disabled on December 5. I now just had a message from my WhatsApp account to review my account.

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Customer

I was hacked and shortly after permanently disabled on December 5. I now just had a message from my WhatsApp account to review my account.

Last updated
Charles Totherow
Facebook Expert

Hello and welcome to ExpertHelp.com! My name is Charles Totherow and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Facebook nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Posted
Charles Totherow
Facebook Expert

Please use the link below to submit to facebook.  This iwll take time for facebook to review and they usually send an email with a link for you to log back in. 

https://www.facebook.com/help/contact/ ***-***-**** 22339

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Charles Totherow
Facebook Expert

Please let me know if the link works for you as well.

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Customer

Hello Charles. I did an identity verification after I was notified that someone tried to log into my account at a different IP address. Shortly after, I was permanently disabled

 

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Charles Totherow
Facebook Expert

May I have your email address connected to facebook?

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Customer

 I followed this link, completed it, and a message pops up that since I have been permanently disabled, Facebook is unable to review

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Charles Totherow
Facebook Expert

May I have your email address?

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Customer

n**s@comcast.net

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Charles Totherow
Facebook Expert

PLease allow me a few minutes to try to resolve this for you one moment please.

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Customer

Thank you Charles

 

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Charles Totherow
Facebook Expert

As we are waiting please try this link to facebok as well.

https://www.facebook.com/help/contact/ ***-***-**** 72907

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Customer

 same message: "Your Facebook account was permanently disabled because it did not follow our Community Standards. We can't review this decision. "

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Charles Totherow
Facebook Expert

Let me keep trying one moment please.

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Customer

should I keep waiting?

 

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Charles Totherow
Facebook Expert

Im afraid that facebok has made their final decision and will not re able the account.  I get get you to a higher level expert to try to sort this out?

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Customer

Questions: 1. Does this mean my WhatsApp will be shut down too? I just got flagged for review.

2. And is it easy to set up a new account?

3. I am owner of my Facebook business account. Will this be shut down too?

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Charles Totherow
Facebook Expert

Whatsapp should remain as long as it was not connected to your facebok account.  A new account is pretty easy as well.  We could do a screenshare and I could help you setup a new one.

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Customer

I have no problem setting one up. Thank you. But I was watching YouTube and it talked about the issue with using the same cell number. I think I need to use different email address. Is this correct? Thank you so much for your help with this unfortunate circumstance!

 

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Charles Totherow
Facebook Expert

Your very welcome.  Yes please use a different email address as well.

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Customer

different cell phone AND different email address?

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Charles Totherow
Facebook Expert

Yes please use both a different cell and email address as well.

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Customer

And if this was their final decision, how would a higher level expert help?

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Charles Totherow
Facebook Expert

I just thought there would be another way but I was wrong when I tried your email address?

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Customer

OK, thank you, Charles. Have a good evening. 

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