Can't get my mobile phones on FB

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Customer

Can't get my mobile phones on FB

Last updated
Ramy De Jesus
Facebook Expert

Hello and welcome to ExpertHelp.com! My name is Ramy De Jesus and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Facebook nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Ramy De Jesus
Facebook Expert

 Hi Joe! Thank you for choosing ExpertHelp.com. First I want to know if this is the first time to use your Facebook account on the mobile phone? Or is this the same mobile phone you are using previously? When you're ready, please type your responses on this page and then click on the Blue Send Response button to post your response. I will be standing by for your response.

Posted
Customer

I can't get FB to verify my phone number(s) for Two-Step verification.   I've had the FB app on my phone for years.  (I am now using my desk top.

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Ramy De Jesus
Facebook Expert

 Thank you for your response. So its the same phone but you can't login on the device correct?

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Customer

No.  I can login.   I've never had my phone number on FB.   Now I want it -- for twostep verification.  But FB won't send verification code for numbers.

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Customer

I need the two step verification for Facebook Protect.

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Customer

??

 

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Ramy De Jesus
Facebook Expert

Thank you for your response. How about on your computer? Can you log in?

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Customer

Yup.

 

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Ramy De Jesus
Facebook Expert

Can we do a remote session on your computer?

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Customer

yes.

 

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Ramy De Jesus
Facebook Expert

Great! Are you using mac or windows computer?

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Customer

windows

 

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Ramy De Jesus
Facebook Expert

Okay, Please download AnyDesk on your computer. Clic on the link below.

AnyDesk

Then once dwonloaded provide me the address so I can connect to your computer.

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Customer

 216 618 747

 

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Ramy De Jesus
Facebook Expert

The address is not working. Can you check please. And make sure not to close the AnyDesk window

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Customer

214 618 747

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Customer

You are a genius!   Thanks so much your very, very patient help!

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