my account has been hacked and the recovery email address changed
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my account has been hacked and the recovery email address changed
Hello and welcome to ExpertHelp.com! My name is Scott Steinbrink and I'm going to do everything in my power to answer your question to your full satisfaction!
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First of all, have you tried www.facebook.com/hacked.
Yes, it asks me if i want the recovery password sent to the recovery email address. However, the email address has been changed as part of the hack.
Did you get email from Facebook confirming the change? Theres a link in it that can reverse the email address change.
No, i did not receive anything from facebook. How can the email change be reversed?
One option says someone changed my email address.
Where can i find that ?
go back to www.facebook.com/hacked
or you can try https://www.facebook.com/login/identify
It just asks if i want to receive a code via email and the email address is wrong.
Hmm. there should be one by phone in lieu of email - if the email is wrong I think theres a way to change it. The login/identify one has a link to your phone - or did that get changed too?
The only option is the fake email address. There is no phone option.
use the login method i gave you and select “No longer have access to these?” and “Cannot access my email.”
When i click 'no longer have access to these' It says 'we don't recognize your device. We can't match the device you're using to the account you are trying to access'
Any ideas?
and you've always used your device to access Facebook?
go to facebook.com/hacked and choose “my account is compromised.” Enter your old password, choose “secure my account,” and select “I cannot access these.”
That wont work either?
Yes always used these devices to access facebook
Facebook.com/hacked does not work. It says the device is not recognised.
Give me time to get really into thhis and hopefully find a way to get you back on. I know its frustrating.
Thanks. I need to go to bed now. Can i pick this up tomorrow?
Hello, Howard. You dont have to ask us if you can go. You can pick this up any time =)
Ive been searching for ways to recover your account when it doesn't recognize your device and I have not been successful.
I will continue to try to find ways.
Howard,
Unfortuantely I have run out of resources as every idea that was proposed, you already have done it. I am not having much luck centralizing on your device not being recongized. Im going to keep pulling and keep you informed.
Byron Narciso
Facebook Expert
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