my account has been hacked and the recovery email address changed

How It Works

Get an answer in three easy steps. Here's how it works...

Ask Your Question

1. Ask Your Question

Enter your Facebook question at the top of this page and click Get An Answer.

Pick Your Priority

2. Pick Your Priority

Tell us how quickly you want your Facebook question answered.

Get An Answer

3. Get An Answer

Connect with your Facebook Expert via online chat or telephone call.

Answer

Customer

my account has been hacked and the recovery email address changed

Last updated
Scott Steinbrink
Facebook Expert

Hello and welcome to ExpertHelp.com! My name is Scott Steinbrink and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Facebook nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Posted
Scott Steinbrink
Facebook Expert

First of all, have you tried www.facebook.com/hacked

Posted
Customer

Yes, it asks me if i want the recovery password sent to the recovery email address. However, the email address has been changed as part of the hack.

Posted
Scott Steinbrink
Facebook Expert

Did you get email from Facebook confirming the change? Theres a link in it that can reverse the email address change. 

Posted
Customer

No, i did not receive anything from facebook. How can the email change be reversed? 

Posted
Scott Steinbrink
Facebook Expert

One option says someone changed my email address. 

Posted
Customer

Where can i find that ?

 

Posted
Scott Steinbrink
Facebook Expert
Posted
Customer

It just asks if i want to receive a code via email and the email address is wrong.

Posted
Scott Steinbrink
Facebook Expert

Hmm. there should be one by phone in lieu of email - if the email is wrong I think theres a way to change it.  The login/identify one has a link to your phone - or did that get changed too?

Posted
Customer

The only option is the fake email address. There is no phone option.

Posted
Scott Steinbrink
Facebook Expert

use the login method i gave you and  select “No longer have access to these?” and “Cannot access my email.”

Posted
Customer

When i click 'no longer have access to these' It says 'we don't recognize your device. We can't match the device you're using to the account you are trying to access' 

Posted
Customer

Any ideas?

 

Posted
Scott Steinbrink
Facebook Expert

and you've always used your device to access Facebook?

Posted
Scott Steinbrink
Facebook Expert

go to facebook.com/hacked and choose “my account is compromised.” Enter your old password, choose “secure my account,” and select “I cannot access these.”

That wont work either? 

Posted
Customer

Yes always used these devices to access facebook

Posted
Customer

Facebook.com/hacked does not work. It says the device is not recognised.

Posted
Scott Steinbrink
Facebook Expert

Give me time to get really into thhis and hopefully find a way to get you back on.  I know its frustrating. 

Posted
Customer

Thanks. I need to go to bed now. Can i pick this up tomorrow?

Posted
Scott Steinbrink
Facebook Expert

Hello, Howard.  You dont have to ask us if you can go.  You can pick this up any time =)

Ive been searching for ways to recover your account when it doesn't recognize your device and I have not been successful. 

I will continue to try to find ways. 

Posted
Scott Steinbrink
Facebook Expert

Howard,

Unfortuantely I have run out of resources as every idea that was proposed, you already have done it.   I am not having much luck centralizing on your device not being recongized.  Im going to keep pulling and keep you informed. 

Posted

quoteTestimonialsquote

We've Got Your Facebook Problem Solved!

ExpertHelp provides live Facebook help and support over the phone or via live online chat.

As a company with loads of experience assisting people with Facebook issues, we’re confident of solving any problem you might have. Thousands upon thousands of Facebook users have come to us with their questions. We work tirelessly and quickly to ensure their questions are answered to the best of our ability.

What sets us apart from other Facebook help providers is the sheer range of issues we tackle. Our team doesn’t just specify in one particular area, we can solve anything, including common problems like:

Typically, when you approach Facebook for advice, they don’t offer complete solutions. Furthermore, they refuse to help with any Facebook problems that are related to your computer or the device you’re using Facebook on. We’re not affiliated with the social network, so we’ll even help with issues caused by your devices.

All of these problems are highly common amongst Facebook users. But, our assistance doesn’t end there. Feel free to ask any questions related to Facebook support and one of our Expert advisers will talk you through the ideal solution. It’s a fast and effective service that requires very little effort on your behalf. Just ask your question, indicate how urgent it is, and choose the method of contact from us. We’ll call, email, or live chat with you - depending on your preference.

There’s no problem too big or small for us to solve. If you’re a Facebook user that’s struggling in some regard, get in touch with us today. We’ll help make things easier for you, and ensure you get the most out of Facebook. ExpertHelp offers a cost-effective service that’s so simple to use. Don’t get left in the dark waiting for answers to your questions. In most cases, we can answer your query within 15 minutes. This gives you more time to connect with people on Facebook and ensures you spend less time waiting around for support.

Don't waste your time scouring the Internet looking for the Facebook phone number, when chances are we can solve your Facebook problem right here, right now. Make the smart choice, get live help for Facebook now, and enjoy unlimited free follow-up questions once your issue is solved.

More Facebook Questions...

Ask Your Facebook Question & Get An Answer Now!