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Why is my ad account disabled and unable to run ads
Hello and welcome to ExpertHelp.com! My name is Ramy De Jesus and I'm going to do everything in my power to answer your question to your full satisfaction!
Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Facebook nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)
I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.
Thank you for choosing ExpertHelp. First is this the first time you encounter this issue? Below are the following reason why your account get disable or banned.
1. Overspending: Facebook wants to avoid spamming users, so you can’t spend exorbitant amounts of money on your ads all at once, especially when you have a new ad account.
We advise you to scale your daily budget up by less than 5%-15% until you’ve reached your advertising goals.
2. Logging in from different IP addresses: Facebook may associate this with online fraud. If you login to your Ads Manager using a different device, Facebook may consider this “suspicious” if it’s done too often.
We recommend that you only use one device. If you absolutely need to login somewhere else, try using your mobile device.
3. Not keeping a tight circle: If any user on your ads account gets their personal advertiser’s account banned, you may lose your ads account by association.
4. Late payments: When you aren’t paying pending bills on time, your account may get flagged as unreliable.
Make sure you always have a credit card on file, or available credit on your account.
5. Unclear landing pages: Any pages that users are directed to through your ads should pertain to the information in the ad.
It should also contain business information like a logo, contact information, resources, company name and a disclaimer.
6. Using the same payment methods for different ad accounts: Facebook uses payment methods to recognize previous offenders.
If you’ve been banned in the past, avoid using the same payment method for the next ad account.
7. Not keeping Facebook advertising information confidential: Make sure it stays with and isn’t used for anything like selling contacts to other companies.
8. Ads disapproved according to Facebook’s guidelines: Make sure your ads abide by the following guidelines.
Facebook may ban your ads for the following reasons:
If you accidentally did some of the list above this will automatically disable your Facebook Ads. Hope this help.
Please advise me if you need further assistance. When you're ready, please type your responses on this page and then click on the Blue Send Response button to post your response. I will be standing by for your response.
Im ready to chat
When did the problem started?
It started on the same day as I placed the ad on 9/6. My account showed that my payment method had insufficient funds but that I've updated the payment methods multiple times and that doesn't rectify the issue.
Are you doing this on your computer? Did you log in to a different device when you did this?
Actually, another person who has admin rights to my FB page is the one that set up the ads.
I have been trying to troubleshoot (changing payment methods, etc.) using my computer though
Can we have a remote session so I can see exactly what is happening on your computer?
Sure
Great! Are you using Windows or mac computer?
windows
Okay. For me to proceed with the remote session I need you to download AnyDesk on your computer. Please click on the link below.
Once you downloaded it leave it open and provide me the Address so I can connect to your computer. I will be standing by.
Is this what you mean? https://my.anydesk.com/login;jsessionid=E4827BD3833A6240467E3E6FE0017F62
When you open the app you will see the "Your Address".
712 530 920
Thanks for your help. Will I still have to pay for the full price even though it was not resolved?
The best way we can do now is to have it report to Meta support. Since we checked that the card you used have funds and even we updated it to a new card still showing insufficient funds. There is a glitch on the system and there is nothing we can do in our end. Hope you appreciate my assistance. With regards to the full payment I will ask my supervisor.
Is there anything else I can assist you with Joy?
Hi Joy!
Please be advise that we will be doing a partial refund on your account. Please give us 24 hours and you will hear back from our support. Thank you for allowing us to help you. Thank you for choosing ExpertHelp.
Regards,
Ramy De Jesus
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