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Problems with my link between facebook and instagram.
Hello and welcome to ExpertHelp.com! My name is Rofel Lantican and I'm going to do everything in my power to answer your question to your full satisfaction!
Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Facebook nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)
I’ll be giving you a call soon. If I don’t catch you this time, please reply with a few times (including your timezone) that work best for you and we can connect then.
Hi Fred. Thanks for waiting. Im here to help. May I know if you received an error message when you try to link your Facebook and instagram account?
I attempted to call you but it goes to your voicemail. Please let me know when you are available. Thanks
Wow, this was a rush!!! 6 hours. Well I was under the understanding this would be by phone. I don't work by text or email for problems, it takes too long. If you can't do it by phone then I will pass.
My number is 909/261-9711
Sorry I missed your call.
I attempted to call you but it goes to your voicemail. Please let me know when you are available. Thanks
Please make an appt. to call. I am busy and on the phone a lot. What time tomr can we talk?
Hello Fred, we regret the wait to hear back from Rofel. Please share your availability here and Rofel will call you during those times only. Thank you very much for your patience and we promise to help you find the most helpful and accurate solution at the earliest.
Jenny, you do know I paid for a RUSH and it took over 6 hours for a response. RUSH to me met 1 minute, 5 minutes or maybe 15 minutes. And I am still not getting the job done. I am not happy. Why don't you upgrade me to the take over the computer pacakage for no charge.
Hello Fred, we totally agree. We respect your dissatisfaction with our response time. To ensure fairness, we have refunded the premium paid for the rush service. Support will email you details of this refund by evening tonight. In light of Rofel's unavailability, we continue to find an Expert qualified to offer you the most accurate and helpful answer to your question. A request has also been placed to offer remote support for no extra charges. Thank you again for your patience.
Kindly also share details of your availability so the Expert who will offer you continued assistance can reach you during those hours.
Hi Fred,
I apologize if I wasnt able to connect with you. I tried to call you and left you a voicemail. Kindly share details of your availability so I can call you and connect to your computer. Thanks
Hmmm, I thought I responded to this already. Can we hook up tomorrow bteween 8-9am or from 2-5pm pacific coast time??
Good day Fred. I tried to call you and I left a voicemail. Will try to connect to you again tomorrow morning or afternoon PST. Thanks
Please tell me what time you are going to call so I can get it on my calendar.
Sorry for the late response. I tried to call you but it goes to your VM.
I asked you to give me a time when you will call. Why can't you do that??? Did you leave a message?
I am now at 5 days on a RUSH and I have not talked to anyone yet.
I have had my phone with me since 8am waiting for a call since no time frames have been given me.
Scheduled a callback tomorrow 3PM-330PM
Dear Fred, It was a pleasure helping you with your Apple issue today. Here is a summary of the resolution.
Issue identified : Problem Linking Facebook and instagram
Solution Implemented : Called the customer / Remotely accessed the computer / Assisted the customer to removed the duplicate instagram account / Assisted the customer to connect the Facebook account on instagram / Posted something to check if it is working / Issue Resolved / Answer Accepted
If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-**** .
Thank you for your help.
I need more fb business page help. Should be quick. Please tell day and time you will call. Thank you.
Hi Fred. We can do this tomorrow about 3pm?
yes
Called the customer / Assisted the customer to remove the page that he accidentally created on his news feed / Provided the customer the steps on how to post on instagram and share on Facebook / Issue Resolved
Thank you. Good job.
Something is still wrong. I am still getting weird bus. page stuff from fb and when I share an instagram reel to fb I don't see it post to fb.
Reels is not a post. It is like a story of the day.
Something is still wrong. I am still getting weird bus. page stuff from fb and when I share an instagram reel to fb I don't see it post to fb.
OK. Thank you. Still getting info to set up finish setting up my business page. Something just does not seem right
Testimonials
Byron Narciso
Facebook Expert
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