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Hello and welcome to ExpertHelp.com! My name is Ramy De Jesus and I'm going to do everything in my power to answer your question to your full satisfaction!
Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)
I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.
please do
Hi! Thank you for choosing ExpertHelp. First may I know when did this issue started?
a couple of weeks ago
Can you log on remotely and I can show you the problem?
Sure please download AnyDesk in your computer by clicking on this link
Then once open provide me the address it consist of numbers.
Have you already downloaded it?
May I know if you are using a mac or a windows computer?
Windows
Have you successfully downloaded AnyDesk?
I think I have downloaded AnyDesk with a number 154 802 285
Okay Let me try to connect to your computer.
Will continue tomorrow.
Hi Adrian! If you are ready please post your reply here so we can start with the remote session again. Will wait for your response.
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Byron Narciso
Technician
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