Enter your Facebook question at the top of this page and click Get An Answer.
Tell us how quickly you want your Facebook question answered.
Connect with your Facebook Expert via online chat or telephone call.
I cannot recover my account.
Hello and welcome to ExpertHelp.com! My name is Scott Steinbrink and I'm going to do everything in my power to answer your question to your full satisfaction!
Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Facebook nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)
I’ll be giving you a call soon. If I don’t catch you this time, please reply with a few times (including your timezone) that work best for you and we can connect then.
Two ways to recover your account:
Both these will help with the process in recovering your account.
Hi Scott, thanks for getting in touch. I have tried every way that Facebook has recommended including usong the Identify tool and Reporting a Problem.
I am receiving an error when I try to use the Identify tool. Please see the screenshot attached. I am 100% sure I am using the correct email. As a matter of fact, when I try to use the email for a different account I have access to, it gives me the same error. 
Feel free to call me anytime.
Looks like the pathetic hacker changed the phone number and email information. I will escalate this to someone who will take over on the phone. I am deaf, and will not be able to use the phone support. Have patience, and Someone will be with you as soon as possible.
Hello and welcome to ExpertHelp.com! My name is Charles Totherow and I'm going to do everything in my power to answer your question to your full satisfaction!
Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Facebook nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)
I’ll be giving you a call soon. If I don’t catch you this time, please reply with a few times (including your timezone) that work best for you and we can connect then.
May I have yout first and last name please? I will have to do a facebook people search to find the old account.
Ricardo Dueno. The account username is: RicardoDuenoGorbea.
Please allow me a few hours to diagnose and troubleshoot the account
I will start out by trying to find your account and then try to get you log back in
But in order to do so may I have your permission to access your Facebook account
Yes.
May I have the code texted to your phone from facebook?
299467
Are you sure you arw Trying To Log In In The Correct Account? I Don't Think I Had This Phone Registered With That Account. It May Be My Other Account Which I Hace access to.
May I have the email address that was on file with your old account?
r*1@gmail.com
Thank you for that please allow me a few moments to diagnose the account
May I have the code sent to your email from Facebook?
008055 is your Facebook account recovery code
Is this your facebook account that you were trying to recover?
I sent the recover code form your email and was able to regain access
Please try to log into your facebook account.
Please let me know if you are able to log back in?
How do I log in?
Please use your email address the one you provided to me and your password to log in.
Are you trying to log in on a phone or computer, either way just click log in and insert your email address and password to get back in to facebook.
What's the password? Can you reset the password?
I can do this as well one moment.
May I have the code sent to your email address?
295447 is your Facebook account recovery code
I was able to follow the instructions on the recovery email to reset my password.
I don't know how you did it but you have definitely been very helpful. Thank you very much for your service.
Were you able to log back into facebook?
The Accept Answer link takes me to a broken page that says "Page Not Found."
See screenshot below.
Please try the second link below as well.
It also sends me to the broken page.
I will ask my manager to accept the answer on your behalf as well. Thank you for allowing me to help solve this for you.
Testimonials
Byron Narciso
Facebook Expert
As a company with loads of experience assisting people with Facebook issues, we’re confident of solving any problem you might have. Thousands upon thousands of Facebook users have come to us with their questions. We work tirelessly and quickly to ensure their questions are answered to the best of our ability.
What sets us apart from other Facebook help providers is the sheer range of issues we tackle. Our team doesn’t just specify in one particular area, we can solve anything, including common problems like:
Typically, when you approach Facebook for advice, they don’t offer complete solutions. Furthermore, they refuse to help with any Facebook problems that are related to your computer or the device you’re using Facebook on. We’re not affiliated with the social network, so we’ll even help with issues caused by your devices.
All of these problems are highly common amongst Facebook users. But, our assistance doesn’t end there. Feel free to ask any questions related to Facebook support and one of our Expert advisers will talk you through the ideal solution. It’s a fast and effective service that requires very little effort on your behalf. Just ask your question, indicate how urgent it is, and choose the method of contact from us. We’ll call, email, or live chat with you - depending on your preference.
There’s no problem too big or small for us to solve. If you’re a Facebook user that’s struggling in some regard, get in touch with us today. We’ll help make things easier for you, and ensure you get the most out of Facebook. ExpertHelp offers a cost-effective service that’s so simple to use. Don’t get left in the dark waiting for answers to your questions. In most cases, we can answer your query within 15 minutes. This gives you more time to connect with people on Facebook and ensures you spend less time waiting around for support.
Don't waste your time scouring the Internet looking for the Facebook phone number, when chances are we can solve your Facebook problem right here, right now. Make the smart choice, get live help for Facebook now, and enjoy unlimited free follow-up questions once your issue is solved.