I got a new IPhone 8. Before I could switch my info to it someone put a 6 digit pass code in it. How can I get it open

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Customer

I got a new IPhone 8. Before I could switch my info to it someone put a 6 digit pass code in it. How can I get it open

Last updated 7/19/2018

Ferdinand Aquino

Apple Expert

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Apple nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Posted 6/14/2018

Ferdinand Aquino

Apple Expert

Hi Gayla,

Thank you for waiting!

The passcode normally is the Code set to the phone when it was set up initially or when fingerprint was registered.

Have you tried those codes?

Posted 6/14/2018

Ferdinand Aquino

Apple Expert

Hi Gayla,

Thank you for waiting!

The passcode normally is the Code set to the phone when it was set up initially or when fingerprint was registered.

Have you tried those codes?

I tried calling your phone but no one is answering.

I left you a voicemail.

When your ready, please type your responses on this page and then click on the Blue Send Response button to post your response or you can call me at ***-***-**** . I will be standing by for your response.

Posted 6/14/2018

Ferdinand Aquino

Apple Expert

Expert notes:

Customer called and will be able to perform a iTunes reset tomorrow

Will call customer tomorrow 9AM EST

Posted 6/14/2018

Ferdinand Aquino

Apple Expert

Hi Gayla ,

I tried calling your number but there were no answer.

I left you a voicemail there and hope you can respond back.

Posted 6/15/2018

Customer

Hi, I was home that day and got no voice mail from you. Could you call me back at ***-***-**** . Thanks

Posted 6/19/2018

Ferdinand Aquino

Apple Expert

I've been calling your number.

Someone will pick up and hangs it up. I'm not too sure what's happening but if you are available please call me at ***-***-**** .

Posted 6/21/2018

Customer

Tried to call left you a message.

Posted 6/21/2018

Ferdinand Aquino

Apple Expert

Expert notes:

Call customer / Remote access

Assisted in downloading iTunes and bringing the phone to recovery.

iPhone update will take a long time downloading and decided to continue tomorrow.

Posted 6/22/2018

Ferdinand Aquino

Apple Expert

Expert notes:

Custome called and said she will not be available to continue.

customer asked for my number and said she will call once available.

Posted 7/7/2018

Customer

I am sorry, I had somethings come up. Can I call today.

Posted 7/7/2018

Ferdinand Aquino

Apple Expert

Hi Gayla,

I will call your number tomorrow around 1:00 PM EST

Posted 7/10/2018

Ferdinand Aquino

Apple Expert

Hi Gayla,

Still can'[t get an answer,

If you are available , Please reach me at ***-***-****

Posted 7/11/2018

Ferdinand Aquino

Apple Expert

Expert notes:

Call customer

tried performing the reet but th phone was not able to conmplete the download and keep son getting disconnected to the internet.

customer will try to get into a computer that has a good connection and will call back once available.

Posted 7/19/2018

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I got a new IPhone 8. Before I could switch my info to it someone put a 6 digit pass code in it. How can I get it open

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