I need to update my operating system to OS 10.11 but I can't do this. What do I need to do?

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Hi Doug! Thank you for choosing ExpertHelp.com. May I know what is the exact error message you receive when you try to update the OS of your mac. When your ready, please type your responses on this page and then click on the Blue Send Response button to post your response. I will be standing by for your response.

When you click on the Apple logo and then check for software update it tells you that the software you have is up to date and there is no available update?

Try to update it first to 10.10 then once the update is done try to check again if the update for 10.11 will be available. I will be standing by.

What is the error message you receive?

I see. Try to remove your payment method and then try to update again.

Please follow the steps provided below.

1. Launch the iTunes app on your computer. If on a Mac, you can use Spotlight to search for and launch iTunes; if on a PC, you can use the Start Menu to search for and launch iTunes.

2. At the top of the iTunes app, click on the account button that appears to the left of the search bar.
   

3. If you’re not already signed in, sign in your Apple ID from the prompt window that appears. If you’re signed in, skip to the next step.
   
4. Once signed in, you can click on the button again and it’ll reveal a pop-up. From here, click on the Account Info button.
   
5. You will now be prompted to enter your Apple ID password, so go ahead and type in your password and then click the View Accountbutton.
   
6. This brings you to your Account Information screen in iTunes. You’ll now want to click on the Edit button to the right of Payment Type.
   
7. Now you’re brought to a form where you can enter your new credit card information. Once satisfied, click on the Done button at the bottom right of the iTunes app to save your changes.
   
8. Now you should receive a confirmation email from Apple that looks similar to the one below, confirming the credit card change on your account.
   

Once your done updating it then try to download the updates. I will be standing by for your next response.

We can do a remote session if you want.

Let me call you.

Calling you now.

Dear Doug, It was a pleasure helping you with your MacBook issue today. Here is a summary of the resolution.

Issue identified : Need to update OS
Solution Implemented : Live chat. Call customer. Remote established. Download OS. Succssfully updated. Turbo Tax app working now. Issue resolved. Case closed. Call/remote ended.
If issue resurfaces : Advised to contact us at s**[email protected] or call us on our support number ***-***-**** )