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can not open adobe digital 3.0
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Hi Pat,
Are you getting an error message when you try to open the program?
Please send me a reply when you are ready by entering your message in the box at the top then hit the send response button to send.
no
just says loading but it doesn't load
When was the last time you were able to open/run the program?
about one week ago
Did you installed any programs on the machine before this problem happened?
no
May I know what version of windows are you using and what browser.
vista used program 10 days ago
are you using internet explorer browser in chatting with me?
aol
Are you still there Pat? I am trying to call you but the phone is unavailable. Do you have a different phone number that I can call?
***-***-**** is available
Dear Pat, It was a pleasure helping you with your Tech/adobe issue today. Here is a summary of the resolution.
Issue identified : adobe program froze and its not opening
Solution Implemented : called cx and accessed her computer. Found out that program is running on woindows xp compatibility mode. Change the comaptibility mode to windows cista and assigned the program to run as administrator. Program is now working and opening. problem solved.
If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****
can not open Adobe Digital 3.0 again
hello
Hi Pat,
I see this question past 30 days old and has expired. Please post a new question at www.experthelp.com so we can assist you.
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