How can I connect my iPad to be able to print from my other system's printer?

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Customer

How can I connect my iPad to be able to print from my other system's printer?

Last updated 6/8/2017

Ferdinand Aquino

Technician

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

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Last updated 6/7/2017

Ferdinand Aquino

Technician

Hi Michael,

Thank you for waiting!

What is the model of the printer where you need to connect the iPad with?

Posted 6/7/2017

Customer

I'm here. Who will help me?

Posted 6/7/2017

Ferdinand Aquino

Technician

Hi Michael,

Thank you for waiting!

What is the model of the printer where you need to connect the iPad with?

Posted 6/7/2017

Customer

Epson WorkForce WF-3620

Posted 6/7/2017

Ferdinand Aquino

Technician

Are both Printer Wireless?

Posted 6/7/2017

Customer

Printer is "hardwired" to my desktop system. iPad needs to access wirelessly/wifi. Main system has a router that has worked in the past but on a different "mobile" device. Looks to me like we need to download some app onto the iPad to get this going, eh?

Posted 6/7/2017

Customer

The Epson printer is supposedly wifi-compatible or such, by the way.

Posted 6/7/2017

Customer

Also know that the iPad is able to access the Internet via wireless/wifi. It's just not able to executive printing.

Posted 6/7/2017

Customer

So we do have wifi with the iPad.

Posted 6/7/2017

Ferdinand Aquino

Technician

Ok, I believe I may have to call you,

Can you give me few minutes and I will call your number.

Posted 6/7/2017

Customer

Yes, that's what I've been thinking. Best to call 928.634.7335.

Posted 6/7/2017

Customer

Hello, Ferdinand?

Posted 6/7/2017

Customer

Earth to Ferdinand. Do I need to call Erica M. ?

Posted 6/7/2017

Customer

Earth to Ferdinand. Do I need to call Erica M.?

Posted 6/7/2017

Ferdinand Aquino

Technician

Yes Michael, Please Give me Few minutes and I will dial your number,

I would say give me at least 15 mins.

Posted 6/7/2017

Customer

Standing by. Phone line is now clear.

Posted 6/7/2017

Customer

Forgive my impatience, but I paid extrat for "Urgent." Do I need to escalate the service and accompanying up-charge to phone support?

Posted 6/7/2017

Ferdinand Aquino

Technician

Dear Michael, It was a pleasure helping you with your <HP> issue today. Here is a summary of the resolution.
Issue identified : Assistance on printing from ipad to HP printer
Solution Implemented :

Call customer

Connected the printer to the Wireless network.

Setting Wireless > Wireless set up wizard

iPad is now detected by the ipad for printing.

Test print OK

If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

Posted 6/8/2017

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