I don't remember the password for my I-pad an I have changed the email my email address since I last used the I-pad

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Customer

I don't remember the password for my I-pad an I have changed the email my email address since I last used the I-pad

Last updated
Rofel Lantican
Apple Expert

Hello and welcome to ExpertHelp.com! My name is Rofel Lantican and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Apple nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Posted
Rofel Lantican
Apple Expert

Hi Carol,

Thanks for waiting. Im here to help. May I know if you are referring to the Apple ID password? Are you trying to activate your iPad?

You can reply to me on this chat window. To send your response please click the Blue Send Response button.

Posted
Rofel Lantican
Apple Expert

Phone Support:

  • Called the customer
  • Assisted the customer to reset the password
  • Customer needs to go and want to continue the TS tomorrow afternoon
Posted
Rofel Lantican
Apple Expert

Hi Carol,

I attempted to call you on your phone, but unfortunately it rang out. Please post a message here letting me know when you'd be available so I can call you back again.

Posted
Erica
Customer Support

Issue is still presenting itself. Please call her back after 9:30AM Moutain time 11/2/16

Posted
Rofel Lantican
Apple Expert

Hi Carol,

I attempted to call you on your phone, but unfortunately it rang out. Please post a message here letting me know when you'd be available so I can call you back again.

Posted
Customer

I should be available tomorrow (11/03) after 10:00 a.m.

Posted
Rofel Lantican
Apple Expert

 Phone Support:

  • Called the customer
  • Customer cant find her iPad
  • Customer will let us know when she have the iPad and ready to continue with the TS
Posted
Customer

Somebody called me - and I couldn't find my I-pad..  I have it now!  That person can now re-contact me.

Posted
Rofel Lantican
Apple Expert

 Phone Support:

  • Called the customer
  • iPad is asking for the iCloud account
  • The email address that the customer provided is not a valid Apple ID
  • Customer will bring the device to an Apple Store
Posted
Rofel Lantican
Apple Expert

Hi Carol,

I attempted to call you on your phone, but unfortunately it rang out. Please post a message here letting me know when you'd be available so I can call you back again.

Were you to find the correct Apple ID? Do you need further assistance?

Posted
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